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PRIVACY POLICY

1. Who We Are
Parklane Management Company
817 W Franklin Street
Boise, Idaho 83642
Apartment Leasing: (208) 336 - RENT (7368)
Commercial Leasing: (208) 577 - 8082
Office: (208) 345 - 3221
Parklane Management Company ("we," "our," or "us") provides property management and maintenance services. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through phone calls, website forms, and text messaging.

2. Information We Collect
We may collect the following types of information:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information

  • Service history

  • Communications (including SMS/text messages)
     

  • 3. How We Use Your Information

  • We use your information to:

  • Schedule and confirm appointments

  • Send job updates and service notifications

  • Provide estimates and invoices

  • Respond to customer inquiries

  • Send account notifications

  • Improve our services

  • We only use your information for legitimate business purposes related to providing property management and maintenance services.

4. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from Parklane Management Company regarding:

  • Appointment confirmations and reminders

  • Job status updates

  • Invoices and billing notifications

  • Service-related communications

  • Occasional service announcements or updates

Message frequency varies based on your service activity.
Message and data rates may apply.
 
5. Opt-Out & Help Instructions
You may opt out of receiving text messages at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

  • Once you opt out, you will no longer receive SMS messages unless you re-enroll.

6. How We Protect Your Information
We implement industry-standard security measures to protect your information, including:

  • Secure software systems

  • Restricted access to customer data

  • Encrypted payment processing (when applicable)

  • Regular system monitoring

We take reasonable steps to safeguard your information against unauthorized access, misuse, or disclosure.
7. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to operate our business, such as:

  • Payment processors

  • Accounting software providers

  • Field service management software (such as Jobber)

  • Technology service providers

These third parties are required to protect your information.
8. Your Rights
You may:

  • Request access to your personal information

  • Request corrections to your information

  • Request deletion of your information (where legally permitted)

  • Withdraw consent to communications

To make a request, contact us at leasing@parklaneco.com
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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